A Consumer is a person who purchases a product or avails a service for a consideration, either for his personal use or to earn his livelihood by means of self-employment. The consideration may be:
A person is not a consumer if he/she:
A consumer as defined under Consumer Protection Act, 1986
Complaint can be registered within 2 years from the date on which the cause of action has arisen
To remove the defects in the goods pointed out.
To replace the goods.
To return to the complainant the price of the goods
To pay such amount of compensation for the loss or injury suffered by the consumer.
To remove the defects or deficiency in the services.
To discontinue the unfair trade practice or not to repeat it.
To withdraw the hazardous goods from being offered for sale.
To provide the cost of expenditure incurred by the complainant
Manipulation of price or conditions of delivery or to affect flow of supplies in the market relating to goods or services in such a manner as to impose on the consumers unjustified costs or restrictions
“Goods” means every kind of movable property other than actionable claims and money, and includes stock and shares, growing crops, grass and things attached to or forming part of the land, which are agreed to be severed before sale or under the contract of the sale.
Service” means service of any description which is made available to potential users and include, but not limited to, the provision of facilities in connection with banking, financing, insurance, transport, processing, supply of electrical or other energy, board or lodging or both, housing construction, entertainment, amusement or the purveying of news or other information, but does not include the rendering of any service free of charge or under a contract of personal services.
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